Terms of service
TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS
Our place of business is Hong Kong, i.e., Hong Kong jurisdiction applies. Our official language is English. The following General Terms of Services in English are provided for convenience.
Seller / We are:
- 1 SELLER AND VALIDITY OF THE GENERAL CONDITIONS
Our General Terms and Conditions that you agree with when placing an order, are legally binding, even when accessed from outside Hong Kong. Our distribution (offers, products and services) are all based exclusively on this Terms and Conditions. Derived Terms and Conditions do not apply. Our communication is exclusively in Hong Kong.
- 2 CONCLUSION OF CONTRACT
Putting products into the cart is not binding. Before placing you order, you can update it anytime. The contract becomes effective as soon as you confirm the payment on our payment gateway.
A registration is not necessary to be able to place an order. Order confirmations are sent by email. It is not possible to access previous orders online. You can find this General Terms and Conditions at this page at any time.
All our prices are non-binding and subject to change. When placing an order, the prices at the time of the order apply.
Despite our greatest care to not make mistakes, it is possible that VR WAVE contains typing, technical, information, or other errors. In such cases, the buyer has the right to contest the contract. We do not take liability whatsoever for third party information, like manufacturer descriptions.
We are always endeavored to improve our products. It is therefore possible that our product pictures differ slightly from the product you receive.
All products remain in our property until all contractual obligations towards us have been fulfilled.
- 3 SHIPPING
The exact shipping costs depend on the shipping address and are shown during the checkout before the order is finally placed.
Orders to international delivery destinations may be subject to import duties and taxes that are applied when the delivery reaches its destination. The buyer is responsible for paying such charges.
Orders are dispatched as soon as possible within three weeks after we have received the payment. The three weeks of production time end with the dispatch of the order, i.e., at the date of the post stamp. It is possible to legally withdraw from the contract if the order has not been dispatched after that time.
We do not take liability for delays because of payment institutes or transport companies.
- 4 PAYMENT
The availability of each payment method depends on the country the buyer places the order from. Once the payment gateway confirms us a successful payment, the production of the order starts and the order cannot be withdrawn.
We only accept payments in USD.
- 5 RIGHT OF WITHDRAWAL
Correction lenses are custom-built products that are individually produced for each customer. It is therefore not possible to withdraw from this contract if the delivered product is flawless. The products are custom-built according to the values the buyer provides. If the produced product does not match these values, we have to correct them. Variations up to 10° in the axis and up to +-0.25 dpt are subject to manufacturing tolerances and do not require correction. If we are responsible for wrong values, we carry corresponding costs. In all other cases, the buyer has to pay the costs for corresponding corrections.
- 6 WARRANTY
Warranted quality flaws have to be reported immediately. When subsequent fulfilment entails disproportionately high costs, we reserve the right to refuse it.
A refund for the original purchase will not be payed until we have received the returned products. For valid claims, postage will be refunded (according to the price list of the Deutsche Post). Postage for invalid claims are not refunded.
- 7 LIABILITY
If the buyers install our products on their own, we are not responsible for damage on products or on other things. This does also apply for signs of usage that originate from installing our products.
- 8 PLACE OF JURISDICTION