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North America
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Europe
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Asia Pacific
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South America
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Rest of the world
よくある質問
Shipping & Returns
Learn MoreQ1: What is the shipping rate and shipping time?
Q2: 返品に関する規定を教えてください。
A: 度付きレンズは受注生産品のため、お客様の誤った入力や選択に起因する返品はお受けできません。ご注文の際は、度数情報を十分にご確認ください。すべてのお客様にご満足いただけるよう努めておりますので、ご不明な点や問題がございましたら、support@vr-wave.store までご連絡ください。
Q3:What happens if the shipping carrier lost the parcel?
A: Since the shipping is out of VR WAVE's control, we will advise you to contact the shipping carrier for assistance. However we will still remain reachable at support@vr-wave.store
Orders
Learn MoreQ1: IPDとは何ですか？
A: IPDとは「瞳孔間距離（Interpupillary Distance）」のことで、左右の瞳の中心間の距離を指します。商品ページに入力欄がございますので、ご注文の際はその数値をご記入ください。処方箋にIPDの記載がない場合は、Google PlayストアやApple App Storeから「eyemeasure」というアプリをダウンロードし、それを使って測定することができます。なお、IPD/PDの入力は任意としております。これは、IPDの値が極端な場合にのみ調整を行うためであり、62～70の範囲内にある場合は特別な調整は行われません。
Q2: On my prescription form there are two value of the IPD, what should I enter?
A: Some prescription form have a single IPD, while some indicates left PD and right PD respectively. For those whose form has only one IPD, simply enter the value into the text box; for those whose form has two values, please enter the information with this format: L: (Your left eye's PD), R: (Your right eye's PD).
Q3: Do you make progressive lenses?
A: Progressive lenses do not perform well on VR, so we do not make progressive lenses for VR. The ADD figure on your prescription form is the reading distance information, which we do not need for manufacturing.
Q4：読書用、それとも遠用（遠くを見る用）の処方ですか？
A: 遠近両用（バイフォーカル）や3段階の焦点調整用（トライフォーカル）の処方箋をお持ちの場合、遠用（遠くを見るための）度数を使用することをお勧めします。VRにおける通常の視距離は約5メートルであるため、遠用の度数でご注文いただくのが適切です。ただし、見え方の適性には個人差がありますので、遠用と中間用（トライフォーカルの場合）の度数を比較し、ご自身に最も適したものをお選びいただくことをお勧めします。
Q5: 注文する際は、コンタクトレンズの処方箋と眼鏡の処方箋のどちらを使えばよいですか？
A: ご注文の際は、眼鏡の処方箋データを使用することをお勧めします。コンタクトレンズの処方データしかない場合は、PWR（度数）の値をSPH（球面度数）に換算することができます。換算方法は、PWRの値に0.25を加算するだけです。例えば、右目（OD）のPWRが-3.50の場合、0.25を足して、当サイトではSPHを-3.75と入力してください。コンタクトレンズの箱に記載されているBC（ベースカーブ）やDIA（レンズ直径）の値は入力不要です。換算後のSPHは必ずマイナスの値になります（コンタクトレンズは近視を矯正するものであり、近視の度数はマイナスで表されるためです）。
乱視がある場合は、CYL（乱視度数）とAXS（乱視軸）の値も入力する必要があります。コンタクトレンズの処方データを使用する場合、CYLとAXSの値については調整（加算など）を行う必要はありません。
コンタクトレンズの処方データを使用して注文する際は、SPHの値として必ずマイナス（-）を選択し、プラス（+）を選ばないようご注意ください。
Q6: How can I ensure my credit card information is securely protected?
A: We use two payment gateway providers, which are stripe and paypal. Both companies are reputable payment processors, and VR WAVE will never have the access of your credit card information as those information are hidden from merchants like us.
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
A: For the parts that are written as "DS" that means there is no value in those parts. For example, if you see "DS" for CYL and AXS, that means you do not have astigmatism and you can skip the entry for CYL and AXS
Q8: I wear reader glasses only, how should I order on your website?
A: The reader glasses corrects hyperopia, which is represented in plus sign at the SPH. For example if the magnification strength of your reader glass is 1.25, that means you should order by picking SPH +1.25 for both eyes.
Q9: What are the available payment method?
A: We support visa, mastercard, amercia express, JCB, UnionPay, Apple Pay and Google Pay.
Lenses Care and Others
Learn MoreQ1: Are you lenses high-index? Why I do not see the high-index option?
A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.
Q2: Can I use my medical credits / insurance to pay for the lenses?
A: Sorry that we only accept money payments and no credits/insurance payment will be accepted.
Q3: Should I use the glass spacer when using VR WAVE lenses?
A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.
Q4: Should I clean the lenses with the alcohol wipe provided?
A: Yes, you can use the alcohol wipe to clean the lenses. It is safe to do so.
Q5: How should I store the VR WAVE lenses?
A: You can either keep the lenses installed onto the headset, or store them at the pouch we provided. In any cases, do not put the headset under the sun, as sunrays will cause permanent damages to the headset's lenses.
Q6: How to install the lenses?
A: You can visit our installation guide page by scanning this QR code, or visit https://solo.to/vrwave. There you can check on the installation videos of each type of lenses.
Q7: Why do magnets rust?
A: Most magnets contain iron, which is prone to rusting when exposed to moisture or liquids. This can damage the magnet and reduce its effectiveness over time.
Q8: 磁石が錆びないようにするにはどうすればよいですか？
A: 錆を防ぐために、以下の手順に従ってください。
水に濡らさない：磁石が水、汗、その他の液体に触れないようにしてください。すぐに拭き取る：誤って濡れてしまった場合は、吸水性の高い柔らかい布で完全に水分を拭き取ってください。洗浄液を避ける：腐食を早める恐れがあるため、洗浄剤やその他の液体に磁石をさらさないようにしてください。
Q9: Can I clean magnets safely?
A: Yes! Use a dry or slightly damp cloth to wipe away dirt. Make sure to dry the magnet immediately if it gets damp. Avoid using strong chemicals or soaking the magnet in water.
Q10: What should I do if my magnets rust?
A: If rust appears: Gently clean the area with a dry, soft cloth. Contact us at support@vr-wave.store, so we can assist you further.
Q11: What is photochromic lenses?
A: Photochromic lenses are “photo-sensitive” lenses that darken when exposed to UV light, such as sunlight, and return to their translucent state once they are no longer exposed to UV rays. The change typically starts within 30 seconds and is usually completed in about 2 minutes. If the weather has weak UV light, like on a cloudy day, the photochromic effect will be diminished. Additionally, if you are in a car that has UV protection film on the windows, this will also affect the photochromic effect.
Q12: Is it safe to use antifog wipes on VR Wave prescription lenses?
A: Yes, it is safe to use antifog wipes on prescription lenses, provided the product is labeled as "safe for coated lenses." Most antifog wipes are designed to be gentle on lens coatings, including those commonly used in prescription eyewear.For added assurance, you can test the wipe on a small, inconspicuous area of the lens before applying it to the entire surface.
Q1: What is the shipping rate and shipping time?
United States
Lenses
Standard: USD 10USD (10 - 18 days including manufacturing time)
Expedite: USD 38USD (8 - 10 days including manufacturing time)
Free Shipping for order value higher than 180USD
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18 in standard, shipping time is 15-18 days
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: Free Shipping (8 – 10 days)
Quest 2 Carrying Case
Standard: USD$4 (8 – 10 days)
We do not support air force addresses
Canada
Lenses
Expedite: USD$21 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (14-18 days including manufacturing time)
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$10 dollars (9 - 18 days)
Mexico
Lenses
Standard: USD18 dollars (18 - 35 Days)
Accessories
We do not ship to Mexico for the accessories product
United Kingdom
Lenses
Standard USD 14USD (14 - 18 days including manufacturing time)
Free Shipping for order value higher than 180USD
Accessories
Standard: USD$15 dollars (12 – 18 days)
Rest of Europe
Lenses
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$12 dollars (17 - 21 Days) + VAT Tax
Australia
Lenses
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-20 days including manufacturing time)
Accessories
Standard: USD$8 dollars (10-18 days)
Japan
Lenses
Expedite: USD$26 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)
Accessories
Expedite: USD$26 dollars (8 - 12 Days)
Standard: USD$7 dollars (12 – 16 days)
Taiwan
Lenses
Standard: USD$5 dollars (7 days)
Accessories
Standard: USD$5 dollars (7 days)
India
Lenses
Standard: USD$9 dollars (~30 days including manufacturing time)
Accessories
Standard: USD$15 dollars(~30 days)
Chile
Lenses
Standard Shipping: USD$10 dollars (14 - 24 days including manufacturing time)
Accessories
We do not ship accessories to this region.
Brazil
Lenses
Standard: USD$18 dollars (35-40 days including manufacturing time)
Accessories
Standard: USD$18 dollars (35-40 days)
Rest of South America
Lenses
Standard: USD$18dollars (35-40 days including manufacturing time)
Accessories
Standard: USD$18dollars (35-40 days)
Rest of the world:
Lenses
Standard: USD$17 dollars (12-30 days including manufacturing time)
Accessories
Standard: USD 15 dollars (12 – 16 days)
Israel, South Africa:
Lenses
Standard: USD$18 dollars (12-30 days including manufacturing time)
Accessories
Standard: USD$18 dollars (12 – 16 days)
Russia & Ukraine
Due to unpredictable logistic schedule, we temporarily suspend shipping to Russia until further notice
Middle East (Kuwait, Qatar, United Arab Emirates, Egypt)
Lenses
Standard: USD$25 dollars (10-30 days including manufacturing time)
Accessories
Standard: USD$25 dollars (8-11 days)
Saudi Arabia
Lenses
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)
Accessories
Standard: USD$10 dollars (10-18 days )
Q2: 返品に関する規定を教えてください。
A: 度付きレンズは受注生産品のため、お客様の誤った入力や選択に起因する返品はお受けできません。ご注文の際は、度数情報を十分にご確認ください。すべてのお客様にご満足いただけるよう努めておりますので、ご不明な点や問題がございましたら、support@vr-wave.store までご連絡ください。
Q3:What happens if the shipping carrier lost the parcel?
A: Since the shipping is out of VR WAVE's control, we will advise you to contact the shipping carrier for assistance. However we will still remain reachable at support@vr-wave.store
Q1: IPDとは何ですか？
A: IPDとは「瞳孔間距離（Interpupillary Distance）」のことで、左右の瞳の中心間の距離を指します。商品ページに入力欄がございますので、ご注文の際はその数値をご記入ください。処方箋にIPDの記載がない場合は、Google PlayストアやApple App Storeから「eyemeasure」というアプリをダウンロードし、それを使って測定することができます。なお、IPD/PDの入力は任意としております。これは、IPDの値が極端な場合にのみ調整を行うためであり、62～70の範囲内にある場合は特別な調整は行われません。
Q2: On my prescription form there are two value of the IPD, what should I enter?
A: Some prescription form have a single IPD, while some indicates left PD and right PD respectively. For those whose form has only one IPD, simply enter the value into the text box; for those whose form has two values, please enter the information with this format: L: (Your left eye's PD), R: (Your right eye's PD).
Q3: Do you make progressive lenses?
A: Progressive lenses do not perform well on VR, so we do not make progressive lenses for VR. The ADD figure on your prescription form is the reading distance information, which we do not need for manufacturing.
Q4：読書用、それとも遠用（遠くを見る用）の処方ですか？
A: 遠近両用（バイフォーカル）や3段階の焦点調整用（トライフォーカル）の処方箋をお持ちの場合、遠用（遠くを見るための）度数を使用することをお勧めします。VRにおける通常の視距離は約5メートルであるため、遠用の度数でご注文いただくのが適切です。ただし、見え方の適性には個人差がありますので、遠用と中間用（トライフォーカルの場合）の度数を比較し、ご自身に最も適したものをお選びいただくことをお勧めします。
Q5: 注文する際は、コンタクトレンズの処方箋と眼鏡の処方箋のどちらを使えばよいですか？
A: ご注文の際は、眼鏡の処方箋データを使用することをお勧めします。コンタクトレンズの処方データしかない場合は、PWR（度数）の値をSPH（球面度数）に換算することができます。換算方法は、PWRの値に0.25を加算するだけです。例えば、右目（OD）のPWRが-3.50の場合、0.25を足して、当サイトではSPHを-3.75と入力してください。コンタクトレンズの箱に記載されているBC（ベースカーブ）やDIA（レンズ直径）の値は入力不要です。換算後のSPHは必ずマイナスの値になります（コンタクトレンズは近視を矯正するものであり、近視の度数はマイナスで表されるためです）。
乱視がある場合は、CYL（乱視度数）とAXS（乱視軸）の値も入力する必要があります。コンタクトレンズの処方データを使用する場合、CYLとAXSの値については調整（加算など）を行う必要はありません。
コンタクトレンズの処方データを使用して注文する際は、SPHの値として必ずマイナス（-）を選択し、プラス（+）を選ばないようご注意ください。
Q6: How can I ensure my credit card information is securely protected?
A: We use two payment gateway providers, which are stripe and paypal. Both companies are reputable payment processors, and VR WAVE will never have the access of your credit card information as those information are hidden from merchants like us.
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
A: For the parts that are written as "DS" that means there is no value in those parts. For example, if you see "DS" for CYL and AXS, that means you do not have astigmatism and you can skip the entry for CYL and AXS
Q8: I wear reader glasses only, how should I order on your website?
A: The reader glasses corrects hyperopia, which is represented in plus sign at the SPH. For example if the magnification strength of your reader glass is 1.25, that means you should order by picking SPH +1.25 for both eyes.
Q9: What are the available payment method?
A: We support visa, mastercard, amercia express, JCB, UnionPay, Apple Pay and Google Pay.
Q1: Are you lenses high-index? Why I do not see the high-index option?
A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.
Q2: Can I use my medical credits / insurance to pay for the lenses?
A: Sorry that we only accept money payments and no credits/insurance payment will be accepted.
Q3: Should I use the glass spacer when using VR WAVE lenses?
A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.
Q4: Should I clean the lenses with the alcohol wipe provided?
A: Yes, you can use the alcohol wipe to clean the lenses. It is safe to do so.
Q5: How should I store the VR WAVE lenses?
A: You can either keep the lenses installed onto the headset, or store them at the pouch we provided. In any cases, do not put the headset under the sun, as sunrays will cause permanent damages to the headset's lenses.
Q6: How to install the lenses?
A: You can visit our installation guide page by scanning this QR code, or visit https://solo.to/vrwave. There you can check on the installation videos of each type of lenses.
Q7: Why do magnets rust?
A: Most magnets contain iron, which is prone to rusting when exposed to moisture or liquids. This can damage the magnet and reduce its effectiveness over time.
Q8: 磁石が錆びないようにするにはどうすればよいですか？
A: 錆を防ぐために、以下の手順に従ってください。
水に濡らさない：磁石が水、汗、その他の液体に触れないようにしてください。すぐに拭き取る：誤って濡れてしまった場合は、吸水性の高い柔らかい布で完全に水分を拭き取ってください。洗浄液を避ける：腐食を早める恐れがあるため、洗浄剤やその他の液体に磁石をさらさないようにしてください。
Q9: Can I clean magnets safely?
A: Yes! Use a dry or slightly damp cloth to wipe away dirt. Make sure to dry the magnet immediately if it gets damp. Avoid using strong chemicals or soaking the magnet in water.
Q10: What should I do if my magnets rust?
A: If rust appears: Gently clean the area with a dry, soft cloth. Contact us at support@vr-wave.store, so we can assist you further.
Q11: What is photochromic lenses?
A: Photochromic lenses are “photo-sensitive” lenses that darken when exposed to UV light, such as sunlight, and return to their translucent state once they are no longer exposed to UV rays. The change typically starts within 30 seconds and is usually completed in about 2 minutes. If the weather has weak UV light, like on a cloudy day, the photochromic effect will be diminished. Additionally, if you are in a car that has UV protection film on the windows, this will also affect the photochromic effect.
Q12: Is it safe to use antifog wipes on VR Wave prescription lenses?
A: Yes, it is safe to use antifog wipes on prescription lenses, provided the product is labeled as "safe for coated lenses." Most antifog wipes are designed to be gentle on lens coatings, including those commonly used in prescription eyewear.For added assurance, you can test the wipe on a small, inconspicuous area of the lens before applying it to the entire surface.
Still got questions? Drop us a message below!
お客様からのお問い合わせ：support@vr-wave.store メディア・コラボレーション：pr@vr-wave.store