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Call us at +1 888 4740381 | +44 330 828 0880
Monday to Friday
(Available from 9 AM to 3 PM PT) - Call us at +1 888 4740381 +44 330 828 0880 Monday to Friday (Available from 9 AM to 3 PM PT)
Frequently Asked Questions
Shipping & Returns
Learn MoreQ1: What is the shipping rate and shipping time?
-
North America
United States
Lenses
Expedite: USD$19 dollars (8~12 days including manufacturing time)
Standard: USD$8 dollars (14-16 days including manufacturing time)
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18, shipping time is 12-16 daysQuest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: Free Shipping (8 – 10 days)Quest 2 Carrying Case
Standard: USD$4 (8 – 10 days)We do not support air force addresses
Canada
Lenses
Expedite: USD$21 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (14-18 days including manufacturing time)Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$10 dollars (9 - 18 days)Mexico
Lenses
Standard: USD18 dollars (18 - 35 Days)Accessories
We do not ship to Mexico for the accessories product -
Europe
United Kingdom
Lenses
Expedite: USD$20 dollars (8 - 12 days)
Standard: USD$10 dollars (12 - 16 days)Accessories
Standard: USD$15 dollars (12 – 18 days)Rest of Europe
Lenses
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$12 dollars (17 - 21 Days) + VAT Tax -
Asia Pacific
Australia
Lenses
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-20 days including manufacturing time)Accessories
Standard: USD$8 dollars (10-18 days)Japan
Lenses
Expedite: USD$11 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)Accessories
Expedite: USD$11 dollars (8 - 12 Days)
Standard: USD$7 dollars (12 – 16 days)Taiwan
Lenses
Standard: USD$5 dollars (7 days)Accessories
Standard: USD$5 dollars (7 days)India
Lenses
Standard: USD$9 dollars (~30 days including manufacturing time)Accessories
Standard: USD$15 dollars(~30 days) -
South America
Chile
Lenses
Standard Shipping: USD$10 dollars (14 - 24 days including manufacturing time)Accessories
We do not ship accessories to this region.Brazil
Lenses
Standard: USD$18 dollars (35-40 days including manufacturing time)Accessories
Standard: USD$18 dollars (35-40 days)Rest of South America
Lenses
Standard: USD$18dollars (35-40 days including manufacturing time)Accessories
Standard: USD$18dollars (35-40 days) -
Rest of the world
Rest of the world:
Lenses
Standard: USD$17 dollars (12-30 days including manufacturing time)Accessories
Standard: USD 15 dollars (12 – 16 days)Israel, South Africa:
Lenses
Standard: USD$18 dollars (12-30 days including manufacturing time)Accessories
Standard: USD$18 dollars (12 – 16 days)Russia & Ukraine
Due to unpredictable logistic schedule, we temporarily suspend shipping to Russia until further notice
Middle East (Kuwait, Qatar, United Arab Emirates, Egypt)
Lenses
Standard: USD$25 dollars (10-30 days including manufacturing time)Accessories
Standard: USD$25 dollars (8-11 days)Saudi Arabia
Lenses
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)Accessories
Standard: USD$10 dollars (10-18 days )
Q2: What is your return policy?
We will offer the customer service to make every customer happy
For any cases, you should contact us at support@vr-wave.store
Orders
Learn MoreQ1: What is IPD?
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
Q2: On my prescription form there are two value of the IPD, what should I enter?
Q3: Do you make progressive lenses?
Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.
For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.
Q4: Reading or Distance Prescription?
In VR, the normal viewing distance is approximately 5 meters, so you should use the distance to place the order. However, suitability varies among individuals, and customers are suggested to compare the distance and intermediate prescription (Tri-focal situation) and see which one suits best.
Q5: Should I use my contact prescription or eye glasses prescription when ordering?
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
Q6: How can I ensure my credit card information is securely protected?
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
Q8: I wear reader glasses only, how should I order on your website?
Lenses Care and Others
Learn MoreQ1: Are you lenses high-index? Why I do not see the high-index option?
Q2: Can I use my medical credits / insurance to pay for the lenses?
Q3: Should I use the glass spacer when using VR WAVE lenses?
Q1: What is the shipping rate and shipping time?
United States
Lenses
Expedite: USD$19 dollars (8~12 days including manufacturing time)
Standard: USD$8 dollars (14-16 days including manufacturing time)
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18, shipping time is 12-16 days
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: Free Shipping (8 – 10 days)
Quest 2 Carrying Case
Standard: USD$4 (8 – 10 days)
We do not support air force addresses
Canada
Lenses
Expedite: USD$21 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (14-18 days including manufacturing time)
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$10 dollars (9 - 18 days)
Mexico
Lenses
Standard: USD18 dollars (18 - 35 Days)
Accessories
We do not ship to Mexico for the accessories product
United Kingdom
Lenses
Expedite: USD$20 dollars (8 - 12 days)
Standard: USD$10 dollars (12 - 16 days)
Accessories
Standard: USD$15 dollars (12 – 18 days)
Rest of Europe
Lenses
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$12 dollars (17 - 21 Days) + VAT Tax
Australia
Lenses
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-20 days including manufacturing time)
Accessories
Standard: USD$8 dollars (10-18 days)
Japan
Lenses
Expedite: USD$11 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)
Accessories
Expedite: USD$11 dollars (8 - 12 Days)
Standard: USD$7 dollars (12 – 16 days)
Taiwan
Lenses
Standard: USD$5 dollars (7 days)
Accessories
Standard: USD$5 dollars (7 days)
India
Lenses
Standard: USD$9 dollars (~30 days including manufacturing time)
Accessories
Standard: USD$15 dollars(~30 days)
Chile
Lenses
Standard Shipping: USD$10 dollars (14 - 24 days including manufacturing time)
Accessories
We do not ship accessories to this region.
Brazil
Lenses
Standard: USD$18 dollars (35-40 days including manufacturing time)
Accessories
Standard: USD$18 dollars (35-40 days)
Rest of South America
Lenses
Standard: USD$18dollars (35-40 days including manufacturing time)
Accessories
Standard: USD$18dollars (35-40 days)
Rest of the world:
Lenses
Standard: USD$17 dollars (12-30 days including manufacturing time)
Accessories
Standard: USD 15 dollars (12 – 16 days)
Israel, South Africa:
Lenses
Standard: USD$18 dollars (12-30 days including manufacturing time)
Accessories
Standard: USD$18 dollars (12 – 16 days)
Russia & Ukraine
Due to unpredictable logistic schedule, we temporarily suspend shipping to Russia until further notice
Middle East (Kuwait, Qatar, United Arab Emirates, Egypt)
Lenses
Standard: USD$25 dollars (10-30 days including manufacturing time)
Accessories
Standard: USD$25 dollars (8-11 days)
Saudi Arabia
Lenses
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)
Accessories
Standard: USD$10 dollars (10-18 days )
Q2: What is your return policy?
We will offer the customer service to make every customer happy
For any cases, you should contact us at support@vr-wave.store
Q3:What happens if the shipping carrier lost the parcel?
Q1: What is IPD?
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
Q2: On my prescription form there are two value of the IPD, what should I enter?
Q3: Do you make progressive lenses?
Q4: Reading or Distance Prescription?
In VR, the normal viewing distance is approximately 5 meters, so you should use the distance to place the order. However, suitability varies among individuals, and customers are suggested to compare the distance and intermediate prescription (Tri-focal situation) and see which one suits best.
Q5: Should I use my contact prescription or eye glasses prescription when ordering?
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
Q6: How can I ensure my credit card information is securely protected?
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
Q8: I wear reader glasses only, how should I order on your website?
Q1: Are you lenses high-index? Why I do not see the high-index option?
Q2: Can I use my medical credits / insurance to pay for the lenses?
Q3: Should I use the glass spacer when using VR WAVE lenses?
Q4: Should I clean the lenses with the alcohol wipe provided?
Q5: How should I store the VR WAVE lenses?
お問い合わせ
Customer Inquiries: support@vr-wave.store
Media Collaborations: pr@vr-wave.store