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North America
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Europe
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Asia Pacific
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South America
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Rest of the world
Preguntas frecuentes
Shipping & Returns
Learn MoreQ1: What is the shipping rate and shipping time?
P2: ¿Cuál es su política de devoluciones?
R: Dado que las lentes graduadas son productos fabricados a medida, no aceptamos devoluciones por graduaciones incorrectas solicitadas debido a errores del cliente. Por favor, preste mucha atención a los datos de su graduación al realizar el pedido. Nos esforzamos por ofrecer un servicio de atención al cliente que garantice la satisfacción de todos; ante cualquier duda o problema, puede contactarnos en support@vr-wave.store.
Q3:What happens if the shipping carrier lost the parcel?
A: Since the shipping is out of VR WAVE's control, we will advise you to contact the shipping carrier for assistance. However we will still remain reachable at support@vr-wave.store
Orders
Learn MoreP1: ¿Qué es IPD?
A: IPD significa distancia interpupilar, es decir, la distancia entre el centro de los ojos. En nuestra página del producto encontrará un campo para indicar esta medida; por favor, facilítenos su IPD al realizar el pedido. Si su receta no incluye el valor de IPD, puede descargar la aplicación móvil "eyemeasure" desde Google Play Store o Apple App Store para medirlo. El motivo por el que el dato de IPD/PD es opcional es que solo realizamos ajustes para valores extremos; no se aplica ningún ajuste si la distancia interpupilar se encuentra en el rango de 62 a 70 mm.
Q2: On my prescription form there are two value of the IPD, what should I enter?
A: Some prescription form have a single IPD, while some indicates left PD and right PD respectively. For those whose form has only one IPD, simply enter the value into the text box; for those whose form has two values, please enter the information with this format: L: (Your left eye's PD), R: (Your right eye's PD).
Q3: Do you make progressive lenses?
A: Progressive lenses do not perform well on VR, so we do not make progressive lenses for VR. The ADD figure on your prescription form is the reading distance information, which we do not need for manufacturing.
Q4：読書用、それとも遠用（遠くを見る用）の処方ですか？
A: 遠近両用（バイフォーカル）や3段階の焦点調整用（トライフォーカル）の処方箋をお持ちの場合、遠用（遠くを見るための）度数を使用することをお勧めします。VRにおける通常の視距離は約5メートルであるため、遠用の度数でご注文いただくのが適切です。ただし、見え方の適性には個人差がありますので、遠用と中間用（トライフォーカルの場合）の度数を比較し、ご自身に最も適したものをお選びいただくことをお勧めします。
P5: ¿Debo utilizar la graduación de mis lentes de contacto o la de mis gafas al realizar el pedido?
A: Debe utilizar la graduación de sus gafas al realizar el pedido. Si solo dispone de la graduación de sus lentes de contacto, el valor PWR puede convertirse a SPH. El valor SPH será igual al valor PWR más 0,25. Por ejemplo, si el valor PWR de su ojo derecho (OD) es 3,50, debe sumar 0,25 e introducir -3,75 como valor SPH en nuestro sitio web. Puede ignorar los valores BC y DIA que aparecen en la caja de sus lentes de contacto. El valor SPH convertido siempre debe ser negativo, ya que las lentes de contacto solo corrigen la miopía, la cual se representa con el signo menos.
Si tiene astigmatismo, también debe introducir los valores correspondientes de CYL y AXS. No es necesario ajustar los valores de CYL y AXS al utilizar los datos de las lentes de contacto para realizar el pedido.
Tenga en cuenta que, al utilizar la graduación de las lentes de contacto para hacer el pedido, debe seleccionar el valor negativo para el SPH, no el signo positivo.
Q6: How can I ensure my credit card information is securely protected?
A: We use two payment gateway providers, which are stripe and paypal. Both companies are reputable payment processors, and VR WAVE will never have the access of your credit card information as those information are hidden from merchants like us.
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
A: For the parts that are written as "DS" that means there is no value in those parts. For example, if you see "DS" for CYL and AXS, that means you do not have astigmatism and you can skip the entry for CYL and AXS
Q8: I wear reader glasses only, how should I order on your website?
A: The reader glasses corrects hyperopia, which is represented in plus sign at the SPH. For example if the magnification strength of your reader glass is 1.25, that means you should order by picking SPH +1.25 for both eyes.
Q9: What are the available payment method?
A: We support visa, mastercard, amercia express, JCB, UnionPay, Apple Pay and Google Pay.
Lenses Care and Others
Learn MoreQ1: Are you lenses high-index? Why I do not see the high-index option?
A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.
Q2: Can I use my medical credits / insurance to pay for the lenses?
A: Sorry that we only accept money payments and no credits/insurance payment will be accepted.
Q3: Should I use the glass spacer when using VR WAVE lenses?
A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.
Q4: Should I clean the lenses with the alcohol wipe provided?
A: Yes, you can use the alcohol wipe to clean the lenses. It is safe to do so.
Q5: How should I store the VR WAVE lenses?
A: You can either keep the lenses installed onto the headset, or store them at the pouch we provided. In any cases, do not put the headset under the sun, as sunrays will cause permanent damages to the headset's lenses.
Q6: How to install the lenses?
A: You can visit our installation guide page by scanning this QR code, or visit https://solo.to/vrwave. There you can check on the installation videos of each type of lenses.
Q7: Why do magnets rust?
A: Most magnets contain iron, which is prone to rusting when exposed to moisture or liquids. This can damage the magnet and reduce its effectiveness over time.
P8: ¿Cómo puedo evitar que mis imanes se oxiden?
A: Para evitar la oxidación, siga estos pasos:
Evite la exposición al agua: Asegúrese de que los imanes no entren en contacto con agua, sudor ni ningún otro líquido. Séquelos de inmediato: Si los imanes se mojan accidentalmente, séquelos bien con un paño suave y absorbente. Manténgalos alejados de productos de limpieza: No exponga los imanes a productos de limpieza ni a otros líquidos, ya que pueden acelerar la corrosión.
Q9: Can I clean magnets safely?
A: Yes! Use a dry or slightly damp cloth to wipe away dirt. Make sure to dry the magnet immediately if it gets damp. Avoid using strong chemicals or soaking the magnet in water.
Q10: What should I do if my magnets rust?
A: If rust appears: Gently clean the area with a dry, soft cloth. Contact us at support@vr-wave.store, so we can assist you further.
Q11: What is photochromic lenses?
A: Photochromic lenses are “photo-sensitive” lenses that darken when exposed to UV light, such as sunlight, and return to their translucent state once they are no longer exposed to UV rays. The change typically starts within 30 seconds and is usually completed in about 2 minutes. If the weather has weak UV light, like on a cloudy day, the photochromic effect will be diminished. Additionally, if you are in a car that has UV protection film on the windows, this will also affect the photochromic effect.
Q12: Is it safe to use antifog wipes on VR Wave prescription lenses?
A: Yes, it is safe to use antifog wipes on prescription lenses, provided the product is labeled as "safe for coated lenses." Most antifog wipes are designed to be gentle on lens coatings, including those commonly used in prescription eyewear.For added assurance, you can test the wipe on a small, inconspicuous area of the lens before applying it to the entire surface.
Q1: What is the shipping rate and shipping time?
United States
Lenses
Standard: USD 10USD (10 - 18 days including manufacturing time)
Expedite: USD 38USD (8 - 10 days including manufacturing time)
Free Shipping for order value higher than 180USD
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18 in standard, shipping time is 15-18 days
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: Free Shipping (8 – 10 days)
Quest 2 Carrying Case
Standard: USD$4 (8 – 10 days)
We do not support air force addresses
Canada
Lenses
Expedite: USD$21 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (14-18 days including manufacturing time)
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$10 dollars (9 - 18 days)
Mexico
Lenses
Standard: USD18 dollars (18 - 35 Days)
Accessories
We do not ship to Mexico for the accessories product
United Kingdom
Lenses
Standard USD 14USD (14 - 18 days including manufacturing time)
Free Shipping for order value higher than 180USD
Accessories
Standard: USD$15 dollars (12 – 18 days)
Rest of Europe
Lenses
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)
Quest 2 Face Cover, Halo Strap & Magnetic bases packs
Standard: USD$12 dollars (17 - 21 Days) + VAT Tax
Australia
Lenses
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-20 days including manufacturing time)
Accessories
Standard: USD$8 dollars (10-18 days)
Japan
Lenses
Expedite: USD$26 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)
Accessories
Expedite: USD$26 dollars (8 - 12 Days)
Standard: USD$7 dollars (12 – 16 days)
Taiwan
Lenses
Standard: USD$5 dollars (7 days)
Accessories
Standard: USD$5 dollars (7 days)
India
Lenses
Standard: USD$9 dollars (~30 days including manufacturing time)
Accessories
Standard: USD$15 dollars(~30 days)
Chile
Lenses
Standard Shipping: USD$10 dollars (14 - 24 days including manufacturing time)
Accessories
We do not ship accessories to this region.
Brazil
Lenses
Standard: USD$18 dollars (35-40 days including manufacturing time)
Accessories
Standard: USD$18 dollars (35-40 days)
Rest of South America
Lenses
Standard: USD$18dollars (35-40 days including manufacturing time)
Accessories
Standard: USD$18dollars (35-40 days)
Rest of the world:
Lenses
Standard: USD$17 dollars (12-30 days including manufacturing time)
Accessories
Standard: USD 15 dollars (12 – 16 days)
Israel, South Africa:
Lenses
Standard: USD$18 dollars (12-30 days including manufacturing time)
Accessories
Standard: USD$18 dollars (12 – 16 days)
Russia & Ukraine
Due to unpredictable logistic schedule, we temporarily suspend shipping to Russia until further notice
Middle East (Kuwait, Qatar, United Arab Emirates, Egypt)
Lenses
Standard: USD$25 dollars (10-30 days including manufacturing time)
Accessories
Standard: USD$25 dollars (8-11 days)
Saudi Arabia
Lenses
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)
Accessories
Standard: USD$10 dollars (10-18 days )
P2: ¿Cuál es su política de devoluciones?
R: Dado que las lentes graduadas son productos fabricados a medida, no aceptamos devoluciones por graduaciones incorrectas solicitadas debido a errores del cliente. Por favor, preste mucha atención a los datos de su graduación al realizar el pedido. Nos esforzamos por ofrecer un servicio de atención al cliente que garantice la satisfacción de todos; ante cualquier duda o problema, puede contactarnos en support@vr-wave.store.
Q3:What happens if the shipping carrier lost the parcel?
A: Since the shipping is out of VR WAVE's control, we will advise you to contact the shipping carrier for assistance. However we will still remain reachable at support@vr-wave.store
P1: ¿Qué es IPD?
A: IPD significa distancia interpupilar, es decir, la distancia entre el centro de los ojos. En nuestra página del producto encontrará un campo para indicar esta medida; por favor, facilítenos su IPD al realizar el pedido. Si su receta no incluye el valor de IPD, puede descargar la aplicación móvil "eyemeasure" desde Google Play Store o Apple App Store para medirlo. El motivo por el que el dato de IPD/PD es opcional es que solo realizamos ajustes para valores extremos; no se aplica ningún ajuste si la distancia interpupilar se encuentra en el rango de 62 a 70 mm.
Q2: On my prescription form there are two value of the IPD, what should I enter?
A: Some prescription form have a single IPD, while some indicates left PD and right PD respectively. For those whose form has only one IPD, simply enter the value into the text box; for those whose form has two values, please enter the information with this format: L: (Your left eye's PD), R: (Your right eye's PD).
Q3: Do you make progressive lenses?
A: Progressive lenses do not perform well on VR, so we do not make progressive lenses for VR. The ADD figure on your prescription form is the reading distance information, which we do not need for manufacturing.
Q4：読書用、それとも遠用（遠くを見る用）の処方ですか？
A: 遠近両用（バイフォーカル）や3段階の焦点調整用（トライフォーカル）の処方箋をお持ちの場合、遠用（遠くを見るための）度数を使用することをお勧めします。VRにおける通常の視距離は約5メートルであるため、遠用の度数でご注文いただくのが適切です。ただし、見え方の適性には個人差がありますので、遠用と中間用（トライフォーカルの場合）の度数を比較し、ご自身に最も適したものをお選びいただくことをお勧めします。
P5: ¿Debo utilizar la graduación de mis lentes de contacto o la de mis gafas al realizar el pedido?
A: Debe utilizar la graduación de sus gafas al realizar el pedido. Si solo dispone de la graduación de sus lentes de contacto, el valor PWR puede convertirse a SPH. El valor SPH será igual al valor PWR más 0,25. Por ejemplo, si el valor PWR de su ojo derecho (OD) es 3,50, debe sumar 0,25 e introducir -3,75 como valor SPH en nuestro sitio web. Puede ignorar los valores BC y DIA que aparecen en la caja de sus lentes de contacto. El valor SPH convertido siempre debe ser negativo, ya que las lentes de contacto solo corrigen la miopía, la cual se representa con el signo menos.
Si tiene astigmatismo, también debe introducir los valores correspondientes de CYL y AXS. No es necesario ajustar los valores de CYL y AXS al utilizar los datos de las lentes de contacto para realizar el pedido.
Tenga en cuenta que, al utilizar la graduación de las lentes de contacto para hacer el pedido, debe seleccionar el valor negativo para el SPH, no el signo positivo.
Q6: How can I ensure my credit card information is securely protected?
A: We use two payment gateway providers, which are stripe and paypal. Both companies are reputable payment processors, and VR WAVE will never have the access of your credit card information as those information are hidden from merchants like us.
Q7: Why some part of my prescription form is written as "DS"? What does that mean?
A: For the parts that are written as "DS" that means there is no value in those parts. For example, if you see "DS" for CYL and AXS, that means you do not have astigmatism and you can skip the entry for CYL and AXS
Q8: I wear reader glasses only, how should I order on your website?
A: The reader glasses corrects hyperopia, which is represented in plus sign at the SPH. For example if the magnification strength of your reader glass is 1.25, that means you should order by picking SPH +1.25 for both eyes.
Q9: What are the available payment method?
A: We support visa, mastercard, amercia express, JCB, UnionPay, Apple Pay and Google Pay.
Q1: Are you lenses high-index? Why I do not see the high-index option?
A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.
Q2: Can I use my medical credits / insurance to pay for the lenses?
A: Sorry that we only accept money payments and no credits/insurance payment will be accepted.
Q3: Should I use the glass spacer when using VR WAVE lenses?
A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.
Q4: Should I clean the lenses with the alcohol wipe provided?
A: Yes, you can use the alcohol wipe to clean the lenses. It is safe to do so.
Q5: How should I store the VR WAVE lenses?
A: You can either keep the lenses installed onto the headset, or store them at the pouch we provided. In any cases, do not put the headset under the sun, as sunrays will cause permanent damages to the headset's lenses.
Q6: How to install the lenses?
A: You can visit our installation guide page by scanning this QR code, or visit https://solo.to/vrwave. There you can check on the installation videos of each type of lenses.
Q7: Why do magnets rust?
A: Most magnets contain iron, which is prone to rusting when exposed to moisture or liquids. This can damage the magnet and reduce its effectiveness over time.
P8: ¿Cómo puedo evitar que mis imanes se oxiden?
A: Para evitar la oxidación, siga estos pasos:
Evite la exposición al agua: Asegúrese de que los imanes no entren en contacto con agua, sudor ni ningún otro líquido. Séquelos de inmediato: Si los imanes se mojan accidentalmente, séquelos bien con un paño suave y absorbente. Manténgalos alejados de productos de limpieza: No exponga los imanes a productos de limpieza ni a otros líquidos, ya que pueden acelerar la corrosión.
Q9: Can I clean magnets safely?
A: Yes! Use a dry or slightly damp cloth to wipe away dirt. Make sure to dry the magnet immediately if it gets damp. Avoid using strong chemicals or soaking the magnet in water.
Q10: What should I do if my magnets rust?
A: If rust appears: Gently clean the area with a dry, soft cloth. Contact us at support@vr-wave.store, so we can assist you further.
Q11: What is photochromic lenses?
A: Photochromic lenses are “photo-sensitive” lenses that darken when exposed to UV light, such as sunlight, and return to their translucent state once they are no longer exposed to UV rays. The change typically starts within 30 seconds and is usually completed in about 2 minutes. If the weather has weak UV light, like on a cloudy day, the photochromic effect will be diminished. Additionally, if you are in a car that has UV protection film on the windows, this will also affect the photochromic effect.
Q12: Is it safe to use antifog wipes on VR Wave prescription lenses?
A: Yes, it is safe to use antifog wipes on prescription lenses, provided the product is labeled as "safe for coated lenses." Most antifog wipes are designed to be gentle on lens coatings, including those commonly used in prescription eyewear.For added assurance, you can test the wipe on a small, inconspicuous area of the lens before applying it to the entire surface.
¿Todavía tienes preguntas? ¡Déjanos un mensaje más abajo!
Consultas de clientes:support@vr-wave.storeColaboraciones con medios:pr@vr-wave.store