Meta Quest Pro Lenses

This is my second pair of VR Wave prescription lenses. And once again love them!!!...My first pair was when I had the Quest 2.They were a life saver for comfortably existing in VR for an extended period of time. Being able to just put the head set on and instantly have things in focus without worrying about adjusting the headset for that proverbial "sweetspot" was such a relief!!
Now that I upgraded to the Quest Pro I was delighted to see VR Wave made lenses for the QPro as well I ordered them immediately. Even though the Quest Pro has much better clarity and there is no sweet spot to adjust for because of the pancake lenses, adding the VR prescription lenses was still a great addition.
Being able to see things in VR with your prescription without having to put on your glasses is always going to be a great advantage. And having blue filter is a wonderful addition as well. And I love the quick and easy install or removal of the VR WAVE lenses with there magnetic backing. Pop On /Pop Off no fuss.
VR WAVE are the lenses to get for VR!!!

Bother the magnetic lens and it's base tend to come off very easy.

After following the video instructions for installation I conclude that the lens base attachments are of a poor design causing the the lens and attachment base to fall out during use. I sit in a stationary position while using the headset without exerting any forces on the headset whatsoever. The lenses themselves are good and attach magnetically to their bases. They work well if their bases stay attached WHICH THEY DON'T!
Customer service wants me to create a video of me attaching the lens mounts which is difficult to do when you have nobody to hold your phone while filming. Beyond this customer service is showing little concern for a remedy, therefore I cannot recommend this product for the Quest Pro Headset. Truly these lenses could have been great if VR WAVE engineering would fix this issue.

Dear VR Wave Lenses team,

I recently purchased your product and was impressed with the quality of the lenses themselves. However, I had a negative experience with your customer service that I feel compelled to share.

Unfortunately, the wrong bracket was sent to me, and after contacting your customer service team, I was asked to send a video explaining what had happened. I did so promptly but was disappointed when I did not receive any response from your team, despite following up multiple times. It's been some time now, and I've still not heard back from you, which has left me feeling frustrated and disappointed.

As a result of this experience, I cannot recommend your product or company to any of my VR friends until you address this mishap and improve your customer service. While I still believe that the VR Wave Lenses are of good quality, it's important to me that any company I do business with treats its customers with respect and provides timely and helpful support.

I hope that you will take this feedback seriously and work to improve your customer service in the future.

Received Meta Quest Pro lenses with magnet missing and a loose magnet immediately lost. Contacted VR Wave support and received message to send pictures and video showing issue did that and then silence. No response after a week. $100 blown. Beware.