Preguntas frecuentes

A: IPD stands for interpupillary distance—which means the distance between the center of your eyes. There is a space in our product page for you to fill in and please use the distance IPD when ordering. If there is no IPD on your prescritption form, you can download a mobile app named "eyemeasure" from google play store or apple app store, and you can use the app to measure the IPD.

The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.

R: Algunos formularios de receta tienen un único IPD, mientras que otros indican el IPD izquierdo y el IPD derecho respectivamente. Quienes cuenten con un formulario con solo un IPD, simplemente se be ingresar el valor en el recuadro; si el formulario tiene dos valores, se debe ingresar la información en el siguiente formato: L (la DP de tu ojo izquierdo), R (La DP de tu ojo derecho).

A: Progressive spectacles have 2 or more prescriptions in one pair of glasses. That allows you to do close-up work (like reading a book), middle-work (like checking out a website on a computer), or distance viewing (like driving) without needing to change your glasses. They are sometimes called Multifocal Lenses.

Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.

For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.

A: If you have intermediate prescription (tri-focal situation), use the intermediate prescription will be the best, but if your prescription is bi-focal, use the distance prescription to place the order. If you only see one set of value on your prescription form (single-focal), simply use the numbers on the prescription form to place the order.

In VR, the normal viewing distance is approximately 5 meters, so you should either use the distance/intermediate prescription to place the order, depending whether you are tri-focal or bi-focal.

A: You should use your eye glasses prescription when ordering. If you only have contact lenses' prescription information with you, the PWR value can be converted to SPH. The value PWR will equal to SPH. For example if your PWR of OD is 3.50, your should enter -3.50 as the SPH value on our website. You can ignore the BC and DIA value on your contact lenses' box. The SPH converted should always be in negative because contact lenses can only correct nearsightedness which is represented in minus.

Si tienes astigmatismo, también debes introducir el valor correspondiente de CYL (cilindro) y AXS (eje). Cuando utilizas el valor de los lentes de contacto para hacer el pedido, no es necesario ajustar el valor de CYL y AXS.

Por favor, considera que cuando utilices la graduación de las lentes de contacto para hacer el pedido, debes elegir el valor menos (-) para el SPH, NO el signo de más (+).

A: It is recommended to use the glass spacer so as to increase the distance between the lenses and your eyes. In rare cases, some customers who has bigger noses will have the lenses touching the nose, and using the glass spacer can alleviate the potential issue.

R: Utilizamos DHL/UPS/TNT/FEDEX/USPS para enviar las lentes, las tarifas son las siguientes:

US domestic
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-16 days including manufacturing time)
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18, shipping time is 12-16 days
We do not support air force addresses

Europe 
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)

Chile 
Expedite: USD$35 dollars (12-16 days including manufacturing time)

Australia
Expedite: USD$18 dollars (7-10 days including manufacturing time)
Standard: USD$8 dollars (10-18 days including manufacturing time)

Japón
Expedite: USD$11 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)

Russia
Debido al calendario logístico impredecible, los envíos a Rusia están suspendidos hasta nuevo aviso.

Canadá
Expedite: USD$21 dollars (5-10 days including manufacturing time)
Standard: USD$10 dollars (9-18 days including manufacturing time)

Specific zones: Israel, South Africa, Brazil, Mexico
Standard: USD$18 dollars (12-16 days including manufacturing time)

Resto del mundo
Standard: USD$17 dollars (12-16 days including manufacturing time)

India
Estándar: $9 USD (~30 días incluyendo el tiempo de fabricación)

Middle East
Standard: USD$25 dollars (8-11 days including manufacturing time)

Arabia Saudita
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)

Suramérica
Standard: USD$15 dollars (35-40 days including manufacturing time)

Reino Unido
Expedite: USD$20 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (12-16 days including manufacturing time)

Free shipping for orders more than USD190 disregarding regions.

A: For lenses with higher prescription we automatically make your lenses as high index (thinner), so that the prescription lenses will not touch the headset's lenses. We do not charge extra for high-index because high-index is necessary for high prescription.  

R: Puesto que los lentes graduados son productos hechos a la medida, no aceptamos devoluciones por prescripciones erróneas realizadas por el cliente. Por favor, presta mucha atención a la información sobre tu graduación cuando realices el pedido.

Ofreceremos el servicio de atención para satisfacer a nuestros clientes.

For any cases, you should contact us at support@vr-wave.store

R: Utilizamos dos proveedores de portales de pago, Stripe y PayPal; ambas son empresas reconocidas. VR WAVE nunca tendrá acceso a la información de tu tarjeta de crédito, ya que dicha información se oculta a los comerciantes como nosotros.

R: "DS" significa que no existe un valor para esa secicón. Por ejemplo, "DS" en CYL y AXS, significa que no tienes astigmatismo y puedes omitir la entrada para CYL y AXS

R: Los lentes de lectura corrigen la hipermetropía, que se representa con el signo de más (+) en SPH. Por ejemplo, si tus lentes de lectura tienen un aumento de 1.25, significa que debes hacer el pedido eligiendo SPH +1.25 para ambos ojos.