Preguntas frecuentes
P1: ¿Qué es la IPD?
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
P2: En mi formulario de receta hay dos valores de IPD, ¿qué debo introducir?
Q3: Do you make progressive lenses?
Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.
For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.
P4: ¿Graduación de lectura o a distancia?
In VR, the normal viewing distance is approximately 5 meters, so you should either use the distance/intermediate prescription to place the order, depending whether you are tri-focal or bi-focal.
P5: ¿Debo utilizar mi graduación de lentes de contacto o de lentes al hacer el pedido?
Si tienes astigmatismo, también debes introducir el valor correspondiente de CYL (cilindro) y AXS (eje). Cuando utilizas el valor de los lentes de contacto para hacer el pedido, no es necesario ajustar el valor de CYL y AXS.
Por favor, considera que cuando utilices la graduación de las lentes de contacto para hacer el pedido, debes elegir el valor menos (-) para el SPH, NO el signo de más (+).
Q6: Should I use the glass spacer when using VR WAVE lenses?
Q7: What is the shipping rate and shipping time?
US domestic
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-16 days including manufacturing time)
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18, shipping time is 12-16 days
We do not support air force addresses
Europe
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)
Chile
Expedite: USD$35 dollars (12-16 days including manufacturing time)
Australia
Expedite: USD$18 dollars (7-10 days including manufacturing time)
Standard: USD$8 dollars (10-18 days including manufacturing time)
Japón
Expedite: USD$11 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)
Russia
Debido al calendario logístico impredecible, los envíos a Rusia están suspendidos hasta nuevo aviso.
Canadá
Expedite: USD$21 dollars (5-10 days including manufacturing time)
Standard: USD$10 dollars (9-18 days including manufacturing time)
Specific zones: Israel, South Africa, Brazil, Mexico
Standard: USD$18 dollars (12-16 days including manufacturing time)
Resto del mundo
Standard: USD$17 dollars (12-16 days including manufacturing time)
Estándar: $9 USD (~30 días incluyendo el tiempo de fabricación)
Middle East
Standard: USD$25 dollars (8-11 days including manufacturing time)
Arabia Saudita
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)
Suramérica
Standard: USD$15 dollars (35-40 days including manufacturing time)
Reino Unido
Expedite: USD$20 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (12-16 days including manufacturing time)
Free shipping for orders more than USD190 disregarding regions.
Q8: Are you lenses high-index? Why I do not see the high-index option?
Q9: What is your return policy?
Ofreceremos el servicio de atención para satisfacer a nuestros clientes.
For any cases, you should contact us at support@vr-wave.store
Q10: How can I ensure my credit card information is securely protected?
Q11: Why some part of my prescription form is written as "DS"? What does that mean?
Q12: I wear reader glasses only, how should I order on your website?
Q13: Can I use my medical credits / insurance to pay for the lenses?
Q14: Do you make prism lenses?
- Al seleccionar una opción se actualiza toda la página.
- Presiona la tecla de espacio y luego las teclas de flecha para seleccionar una opción.