FAQ
Q1: What is IPD?
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
Q2: On my prescription form there are two value of the IPD, what should I enter?
Q3: Do you make progressive lenses?
Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.
For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.
Q4: Reading or Distance Prescription?
In VR, the normal viewing distance is approximately 5 meters, so you should either use the distance/intermediate prescription to place the order, depending whether you are tri-focal or bi-focal.
Q5: Should I use my contact prescription or eye glasses prescription when ordering?
If you have astigmatism, you also have to enter the corresponding value of CYL and AXS. No value adjustment needed for CYL and AXS when you use the contact lenses' value to order.
Please note that when you use the contact lenses' prescription to order, pick the minus value for the SPH, NOT the plus sign.
Q6: Should I use the glass spacer when using VR WAVE lenses?
Q7: What is the shipping rate and shipping time?
US domestic
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-16 days including manufacturing time)
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18, shipping time is 12-16 days
We do not support air force addresses
Europe
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)
Chile
Expedite: USD$35 dollars (12-16 days including manufacturing time)
Australia
Expedite: USD$18 dollars (7-10 days including manufacturing time)
Standard: USD$8 dollars (10-18 days including manufacturing time)
Japan
Expedite: USD$11 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)
Russia
Due to unpredictable logistic schedule, we temporarily suspend shipping to Russia until further notice
Canada
Expedite: USD$21 dollars (5-10 days including manufacturing time)
Standard: USD$10 dollars (9-18 days including manufacturing time)
Specific zones: Israel, South Africa, Brazil, Mexico
Standard: USD$18 dollars (12-16 days including manufacturing time)
Rest of the world
Standard: USD$17 dollars (12-16 days including manufacturing time)
Standard: USD$9 dollars (~30 days including manufacturing time)
Middle East
Standard: USD$25 dollars (8-11 days including manufacturing time)
Saudi Arabia
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)
South America
Standard: USD$15 dollars (35-40 days including manufacturing time)
United Kingdom
Expedite: USD$20 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (12-16 days including manufacturing time)
Free shipping for orders more than USD190 disregarding regions.
Q8: Are you lenses high-index? Why I do not see the high-index option?
Q9: What is your return policy?
We will offer the customer service to make every customer happy
For any cases, you should contact us at support@vr-wave.store
Q10: How can I ensure my credit card information is securely protected?
Q11: Why some part of my prescription form is written as "DS"? What does that mean?
Q12: I wear reader glasses only, how should I order on your website?
Q13: Can I use my medical credits / insurance to pay for the lenses?
Q14: Do you make prism lenses?
- Choosing a selection results in a full page refresh.
- Press the space key then arrow keys to make a selection.