FAQ
F1: Was ist IPD?
The reason why IPD/PD is optional is that we will only make adjust for people with extreme IPD values, for people's eye which are in the range of 62-70 IPD, no adjustment will be made.
F2: Auf meinem Rezeptformular sind zwei IPD-Werte aufgeführt. Was soll ich eingeben?
Q3: Do you make progressive lenses?
Progressive lenses does not work well in VR as in real life, and single focal lenses will be a better type of lenses for viewing in VR. Therefore, VR WAVE only make lenses for single focal lenses in VR. Progressive lenses’ wearer shall follow the below guidelines when ordering from VR WAVE.
For customers that wear bi-focal spectacles in real life, it is recommended to use the distance prescription to place the order. For customers that wear tri-focal spectacles, it is recommended to use the intermediate prescription to place the order. Despite the recommendation, the effects of the lenses will vary among individuals, thus we highly recommend customer to try out which prescription type works best for them in VR before ordering. In this way, you are able to put your correct prescription on our website.
F4: Rezept für eine Lese- oder eine Fernbrille?
In VR, the normal viewing distance is approximately 5 meters, so you should either use the distance/intermediate prescription to place the order, depending whether you are tri-focal or bi-focal.
F5: Sollte ich bei der Bestellung mein Kontaktlinsenrezept oder mein Brillenrezept verwenden?
Wenn Sie Astigmatismus haben, müssen Sie auch den entsprechenden Wert für CYL und AXS eingeben. Es ist keine Wertanpassung für CYL und AXS erforderlich, wenn Sie den Wert für Kontaktlinsen verwenden.
Bitte beachten Sie, dass bei Verwendung des Rezepts für Kontaktlinsen der SPH-Wert mit einem Minuszeichen ausgewählt werden sollte, NICHT mit dem Pluszeichen.
Q6: Should I use the glass spacer when using VR WAVE lenses?
Q7: What is the shipping rate and shipping time?
US domestic
Expedite: USD$19 dollars (8-12 days including manufacturing time)
Standard: USD$8 dollars (12-16 days including manufacturing time)
For Alaska, Gaum, and Hawaii, shipping fee will be USD$18, shipping time is 12-16 days
We do not support air force addresses
Europa
Expedite: USD$18 dollars (12-16 days including manufacturing time)
Standard: USD$12 dollars (16-21 days including manufacturing time)
Chile
Expedite: USD$35 dollars (12-16 days including manufacturing time)
Australien
Expedite: USD$18 dollars (7-10 days including manufacturing time)
Standard: USD$8 dollars (10-18 days including manufacturing time)
Japan
Expedite: USD$11 dollars (8-12 days including manufacturing time)
Standard: USD$7 dollars (12-16 days including manufacturing time)
Russia
Aufgrund unvorhersehbarer logistischer Abläufe stellen wir vorübergehend den Versand nach Russland bis auf Weiteres ein
Kanada
Expedite: USD$21 dollars (5-10 days including manufacturing time)
Standard: USD$10 dollars (9-18 days including manufacturing time)
Specific zones: Israel, South Africa, Brazil, Mexico
Standard: USD$18 dollars (12-16 days including manufacturing time)
Rest der Welt
Standard: USD$17 dollars (12-16 days including manufacturing time)
Standard: USD$9 Dollar (~30 Tage einschließlich Herstellungszeit)
Middle East
Standard: USD$25 dollars (8-11 days including manufacturing time)
Saudi-Arabien
Expedite: USD$20 dollars (7-10 days including manufacturing time)
Standard: USD$10 dollars (10-18 days including manufacturing time)
Südamerika
Standard: USD$15 dollars (35-40 days including manufacturing time)
Vereinigtes Königreich
Expedite: USD$20 dollars (8-12 days including manufacturing time)
Standard: USD$10 dollars (12-16 days including manufacturing time)
Free shipping for orders more than USD190 disregarding regions.
Q8: Are you lenses high-index? Why I do not see the high-index option?
Q9: What is your return policy?
Wir bieten Kundenservice, um jeden Kunden glücklich zu machen
For any cases, you should contact us at support@vr-wave.store
Q10: How can I ensure my credit card information is securely protected?
Q11: Why some part of my prescription form is written as "DS"? What does that mean?
Q12: I wear reader glasses only, how should I order on your website?
Q13: Can I use my medical credits / insurance to pay for the lenses?
Q14: Do you make prism lenses?
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